Frequently Asked Questions

How will my insurance company get billed?

As a courtesy, we bill both your primary and secondary health insurance. At each visit, please be sure to verify the insurance information we have on file.

I do not have insurance. How will you bill me?

If you are uninsured, we will send you a statement for any balance not paid at the time services are received. Please pay your bill or call us to make payment arrangements as soon as you receive it. Payments can be made by check, Visa, MasterCard, American Express or Discover Card.

When and how often will I receive a statement?

Statements are issued after we receive the Explanation of Benefits from the insurance(s) on file. If you are cash pay or uninsured, a statement is normally sent within a week of your visit. Statements are sent out on a 30-day cycle.

Billing Department


Billing Phone: 877-708-1119

Billing Address:
Pendleton Family Medicine
P.O. Box 102799
Pasadena, CA 91189-2799

Make a Payment: Make a payment online